Ray Skillman Ford Review By Mike S

I bought my truck from a different Ford dealer, but I like Ray Skillman's service department better than any other Ford Dealer I have visited. I wish I had purchased the truck from Ray Skillman. I don't know how the process would have affected my opinion of them, but I certainly regret buying from Capitol City Ford.On my last visit to the Service Department, I had an appointment in advance.When I arrived, a nice feller said "someone will be with you shortly" as he was running out the door. No problem. I just got there. But then, I had to stand and watch as two other customers arriving after me were handled before anyone would even look up! Finally, one of the reps, feller #2, had no other place to look except directly at me and asked if I had been helped. I'm sure he knew the answer.I told feller #2 I had an appointment. He wasn't phased. He asked me what I needed, and I explained why I was there... mentioning again I had an appointment. (I had explained ALL of this when I made the appointment, but here I was explaining it again. What's the point of making an appointment if no one is going to look it up?) Eventually, I gave in and re-told the whole story to feller #2 who never reacted to the 'appointment' story, then I obediently took my seat in the 'lounge' area.There, I proceeded to ask myself: Why do you drive an hour past two other Ford Dealers to get to this place. You could be treated like this anywhere! Just about that time feller #3... saying he was the one who made the appointment for me... approached me in the 'lounge' and was 101% professional and made me glad I had once again gone to Skillman for my service.Normally, I would give Skillman five stars for their service department, I deducted four stars for feller #2 who didn't care about my appointment and added three stars back for feller #3 who saved the day by talking to me in the lounge.To get back to five stars, feller #2 might have to get fired.Life's too short to put up with shabby treatment.