Ray Skillman Ford Review By Michael Durham

Bought my 13 Escape there about 18 months ago. Treated my wife and I great with a fair price. So when the car started having a rumble when using the cruise control when going up hills etc. I took it back to them cause I knew they would treat me right. The senior tech called within a few hours and told me that the torque converter and transmission pump needed to be replaced. Having done a few transmissions in my younger days I asked them if they could just go ahead and rebuild it. They said that they replace them with new ones with a 3 year warranty. To me this was a no brainer. Because I was pretty sure if I just fixed it, chances were I'd be back in the shop within 3 years. Because of the nature of these smaller lighter drive trains. They said they would do it. I had dropped the car off Wednesday night the call came on Thursday morning. Our Escape was done on Monday. I spent most of my life in field service, so I know what great service is, and Ray Skillman Ford delivered!