Ray Skillman Ford Review By Luke U

FOR SERVICE CENTER ---PROS: competent, polite, reasonable, expedient, no problem using warranty for bill, waiting room is nice, has great WIFI, and decent coffeeCONS: had to wait for the part to be ordered, a mechanic left trash in my car.---Service Center here is solid. Had a problem with a 2011 Fusion. HVAC Motor Blower was making awful squeak and needed to be replaced. Representative diagnosed it instantly whereas other techs at other garages had no idea what was going on or couldn't hear the squeak. They didn't have the part in stock, and it took a bit for it to finally arrive, but once they did they fixed the problem in less than an hour. Waiting room is great: good WIFI connection and decent coffee. Drove off, noticed the door for my glovebox was mal-aligned from the repair, drove back, and they fixed that on the spot too, no charge. Mechanic left trash in my car from his lunchbreak, which was unprofessional, but that's an easy fix, and probably doesn't reflect the garage as a whole. Would recommend this garage to a friend.